Frequently Asked Questions
Everything you need to know about shopping with Thesis.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
Are your products covered by a warranty?
Most of our products come with a one-year limited manufacturer's warranty against defects. Please check the specific product description for individual warranty details.
Do you offer gift wrapping services?
Yes, you can select the 'Gift Wrap' option at checkout for a small fee, which includes a premium box and a personalized handwritten note.